mbaje Responsible Gaming Guidelines
mbaje believes gaming should be a source of fun — not problems. Our responsible gaming tools and guidelines keep you protected and informed.
Gaming as fun, not a problem
Responsible gaming means treating gaming as a healthy part of entertainment and never letting it become a source of financial pressure or mental stress. At mbaje, the safety and wellbeing of every player is our top priority.
The key to responsible gaming is setting your own budget, keeping to time limits, and never chasing losses. Remember: online gaming is strictly for adults. mbaje strictly enforces a 21+ age limit.
On our platform you can set deposit limits, time limits, and self-exclusion at any time. If you feel gaming is affecting your daily life, contact our support team right away.
Warning Signs
If you notice any of the following signs, take a break and seek help:
- Placing larger bets to try to recover lost money
- Gaming affecting your sleep, work, or family relationships
- Spending more money than your budget allows
- Being unable to stop gaming
- Borrowing money to place bets
- Hiding your gaming from family or friends
mbaje Responsible Gaming Features
We have built a number of effective tools to help keep you safe and informed.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately, and a 24-hour wait applies if you want to increase it.
Time Limits
Decide in advance how long you will play each day. When the set time is up, mbaje will automatically remind you and give you the option to end the session.
Self-Exclusion
If you feel you need a break, you can suspend your account from 7 days up to permanently. No promotional communications will be sent during an exclusion.
24/7 Support
Our Bengali-speaking support team is ready to help seven days a week, around the clock. If you have any concerns about gaming, speak directly with us via live chat.
Age Verification (21+)
mbaje is for players aged 21 and above only. Age verification is mandatory at registration and a national ID may be required during account verification.
Gaming History
You can view your complete betting and gaming history at any time. Review your activity and make informed decisions.
Easily protect yourself
Using responsible gaming tools at mbaje is straightforward. Log in to your account and set your limits in just a few steps.
Log in to your account
Log in to your account at mbaje and go to your profile settings.
Open the "Responsible Gaming" menu
Select the "Responsible Gaming" option in the settings section.
Set your preferred limits
Choose what you need — deposit limits, time limits, or self-exclusion.
Confirm
Confirm the changes. Reducing a limit takes effect immediately; a cooling-off period applies to increases.
Limits and Options
The table below lists the protection tools available at mbaje and how each one works.
| Tool | Description |
|---|---|
| Daily Deposit Limit | Set a maximum amount you can deposit within a single calendar day. |
| Weekly / Monthly Limit | A 7-day or 30-day limit for longer-term budget control. |
| Session Time Limit | Decide in advance how long each gaming session will last. |
| Cooling-Off Period | Pause gaming for 7 to 42 days — your account reactivates automatically when the period ends. |
| Self-Exclusion | Deactivate your account for 6 months or permanently. A permanent closure cannot be reversed. |
| Reality Check | You will be reminded at set intervals of how long you have been playing. |
21+ Age Protection
mbaje strictly follows a policy of 21 years of age or older. Minors cannot open an account or play on our platform under any circumstances.
If you have children or teenagers at home, use parental control software and keep your devices password-protected to keep them away from online gaming.
If you suspect a minor is using an account, notify our support team immediately and we will act quickly.
Age Verification
Proof of age via national ID is required at registration and during withdrawals.
Parental Protection
Use passwords and parental control software on your devices to keep younger family members away from gaming.
Account Verification
For accounts under suspicion, mbaje may request additional documents.
Immediate Ban
Accounts found to belong to a minor are closed immediately and any balance is returned.
Tips for playing responsibly
Follow these simple habits to keep gaming a healthy form of entertainment.
Play for fun only
Do not think of gaming as a way to earn money. It is a form of entertainment.
Set a fixed budget
Decide in advance how much money you will spend on gaming each week or month.
Walk away when you lose
Do not try to recover losses by placing more bets after losing.
Take regular breaks
Do not play for long stretches at a time — take regular breaks and focus on other activities.
Do not play when emotionally upset
Avoid gaming when you are angry, frustrated, or under stress.
Let your family know
Keep close family members informed about your gaming habits so they can support you.
We are here when you need us
If you have any concerns about gaming, reach out to us right away. Asking for help takes courage.
24/7 Live Chat Support
mbaje's Bengali-speaking support team is by your side day and night. Contact us directly via live chat to discuss any gaming concerns or to set up a self-exclusion.
Email Support
For confidential help, email us at [email protected] — our team will respond promptly.
We believe every gaming-related problem can be resolved — the first step is asking for help. mbaje's support team is ready to guide you in the right direction with complete confidentiality.
Questions and Answers on Responsible Gaming
Play responsibly, stay happy
mbaje has everything you need for safe gaming. Browse our FAQ, bet on cricket, or enjoy slots — all in a fully safe environment.