mbaje Privacy Policy
At mbaje, protecting your personal information is our highest priority. In this policy we explain in detail how your information is collected, used, and kept safe.
This Privacy Policy ("Policy") applies to all services, websites, and applications of the mbaje platform. By using mbaje's services, you are considered to have agreed to all the terms of this Policy. Please read it carefully.
Introduction and Purpose
mbaje is a trusted online betting and casino platform operated for users in Bangladesh. We believe that your privacy is a fundamental right and we are committed to always handling your personal information with the utmost care.
The purpose of this Privacy Policy is to clearly inform you what types of information we collect, why we collect it, how we use it, and what steps we take to keep your information secure. Our platform uses SSL encryption technology to keep all your information safe.
If you disagree with any part of this Policy, please refrain from using mbaje's services and contact our support team.
What Information We Collect
mbaje may collect the following types of information from you for various purposes:
2.1 Information You Provide Directly
When you create an account on mbaje or use our services, the information you provide yourself:
- Full name and date of birth (for age verification — only users aged 21 and above may register)
- Email address and contact details
- National ID card or passport information (for identity verification)
- Financial transaction details such as bKash, Nagad, Rocket, or bank account information
- Username and password
- Information provided when contacting support
2.2 Automatically Collected Information
When you use our platform, some information is collected automatically:
- IP address and device identification information
- Browser type, version, and operating system
- Activity logs on the platform (login times, game play history, betting history)
- Information collected through cookies and similar tracking technologies
- General geographic location of your device
2.3 Information Received from Third Parties
Sometimes we may receive information about you from trusted third parties for the purposes of identity verification or fraud prevention.
Purpose of Using Your Information
mbaje uses your information for the following purposes:
- Account Management: Creating, verifying, and maintaining your mbaje account.
- Service Delivery: Running all services including cricket betting, slots, and live casino without interruption.
- Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- Security: Maintaining account security and detecting and preventing fraud.
- Age Verification: Ensuring that only individuals aged 21 or above are using the platform.
- Customer Support: Enabling our 24/7 support team to resolve your issues and answer your questions.
- Responsible Gaming: Identifying signs of excessive betting and providing assistance where needed.
- Legal Obligations: Complying with applicable laws and regulations.
- Service Improvement: Analyzing information to improve your experience.
Information Storage and Security
mbaje takes industry-standard technical and organizational measures to keep your personal information secure. We use SSL (Secure Sockets Layer) encryption technology, which protects all information exchanged between you and our servers.
Important: Never share your password with anyone — not even the mbaje support team. Our staff will never ask for your password.
4.1 Data Retention Period
We will retain your information for as long as your account is active and for as long as necessary thereafter to meet applicable legal obligations. Financial transaction records are generally retained for an extended period for legal reasons.
4.2 Security Measures
- All sensitive information is stored in encrypted form
- Regular security reviews and audits are conducted
- Firewalls and access controls are in place to prevent unauthorized access
- Staff receive regular training on data protection
- A rapid response plan exists in the event of a data breach
Information Sharing and Disclosure
mbaje never sells your personal information to third parties. However, we may share information in the following limited circumstances:
5.1 Service Provider Partners
We work with trusted service providers to handle operations such as payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technology services. These partners may only use information in accordance with mbaje's instructions and in a manner consistent with this Policy.
5.2 Legal Obligations
We may be required to provide information to the relevant authorities in response to a court order, government directive, or other legal process.
5.3 Business Transfers
In the event of a business merger, acquisition, or asset sale, your information may be transferred. In such cases we will notify you in advance.
Cookies and Tracking Technologies
mbaje uses cookies and similar technologies to improve your experience, ensure the functionality of the platform, and maintain security.
- Essential Cookies: Ensure the basic functionality of the platform (login sessions, security).
- Functional Cookies: Remember your preferences and language settings.
- Analytics Cookies: Help analyze platform usage to improve services.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some parts of the platform to not work properly.
Your Rights
As a mbaje user, you have the following rights regarding your own information:
- Right to Access: You may request to know what information we hold about you.
- Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted (though this may not be possible where legal obligations apply).
- Right to Restrict Processing: You may request that the use of your information be restricted for specific purposes.
- Right to Data Portability: You may request your information in a structured, machine-readable format.
- Right to Object: In certain cases you may object to the processing of your information.
- Right to Withdraw Consent: Where information processing is based on consent, you may withdraw that consent at any time.
To exercise these rights, contact our support team. We will process your request as promptly as possible.
Protection of Minors
mbaje strictly operates for individuals aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of account creation, and providing a false age may result in account termination.
If you are aware that a minor is using mbaje, please notify our support team immediately.
Third-Party Links and Services
The mbaje platform may contain content from third-party game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and others. These third parties have their own privacy policies and handle information according to their own policies. We are not responsible for the information practices of these third parties.
Policy Changes
mbaje may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated Policy.
The latest version of this Policy will always be available on this page. You are advised to visit this page regularly.
Connection to Responsible Gaming
Our Privacy Policy is an integral part of our commitment to responsible gaming. We monitor your betting activity to identify signs of excessive play and to assist you where needed. This information is used solely for your wellbeing and is not shared with third parties.
To learn more about responsible gaming, visit our Responsible Gaming page.
Contact Us
If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please get in touch with us. Our dedicated support team is available 24/7 to assist you in Bengali.
Need Help?
Our support team is by your side seven days a week, around the clock. For any privacy-related questions, email us at: [email protected]
Chat With Us on Live ChatThis Privacy Policy applies to all mbaje services. It should be read together with our Terms and Conditions. For ages 21 and above only. Play responsibly.